Whether you’ve added pet boarding as a revenue stream for your veterinary practice, your clients trust you as the expert on anything to do with their pets. Providing them with information to make them better pet owners not only helps them, it builds a relationship with clients that will have them returning to you again and again.
Below is information you can provide to your clients in a handout or on your website.
Many boarding kennels, especially during holidays, are booked weeks or months in advance. Make sure you know how far in advance you need to book a stay and whether a deposit is required when booking.
Most kennels require vaccinations, but the industry is still largely unregulated so it’s best to ask. Below are the minimum vaccinations the kennel should require.
If the kennel does not require vaccinations, ask them how they quarantine animals to prevent infection. Disease can be spread by contact with bodily fluids and even air. And even if your pet is vaccinated, there is always the chance it might be susceptible to disease.
Dogs should be let out a minimum of 3 times in a 24-hour period, although 5 times is better. Ask them the times they take the dogs out and for how long. If your dog is in the habit of defecating each morning, they may take longer. Ask if they’re taken out on a leash or released into an outside pen. If they’re released into an outside pen, does the employee stay with the animal or go back inside for a designated period? How big is the exercise area?
Ask specifically if there are designated times for staff to interact with your pet, how long staff members stay with them, and how they interact.
If you have an elderly pet or one with special needs, this information is critical. If they say they can, ask them how they will accommodate your animal.
Veterinarians advise against changing your pet’s food, because it’s likely to result in digestive upset.
Many boarding kennels, whether or not they’re part of a veterinary practice, offer additional services for a fee, such as brushing, washing, training, nail trimming (for dogs) or extra play time. Veterinary boarding kennels frequently offer vaccinations and other minor procedures, too. Some kennels offer playgroups your pet may enjoy.
If they are not willing to give you a tour when you show up unannounced, leave immediately.
Even if you don’t live in a flood-, hurricane- or tornado-prone area, fire is always an issue.
If you are not using veterinary boarding, make sure the staff has received training and certification.
Here are some warning signs that the kennel may not be a good fit for your pet.
Offering helpful information to clients is a sure-fire way to keep them coming back. Below are additional articles your clients may appreciate:
Your Henry Schein representative can provide other tips and suggestions of value to you and your clients! Contact us online or at (855) SCHEIN1 (724-3461).